HEQEP Logo Higher Education Quality Enhancement Project (HEQEP)
A project of
University Grants Commission of Bangladesh
Ministry of Education, Bangladesh
UGC Logo  Education Ministry Logo

Management Profiles
Dr Gauranga Chandra Mohanta ndc
Project Director (Additional Secretary)

Ajit Kumar Debnath
Senior Procurement Officer (Joint Secretary)

Saif Uddin Ahmed
Procurement Officer (Deputy Secretary)

Goutam Chandra Roy
Program officer (Teaching & Learning) (Assistant Professor)

Md.Moklesur Rahman
Program Officer (Monitoring & Evaluation)(Lecturer)

Md. Abdul Momen
Monitoring and Evaluation Specialist

Prof. Md. Farhadul Islam Bhuiyan
Senior Program Officer (M&E)

Nazmin Afroze
Research officer, QAU, UGC.

Md.Mahbub Hasan
Research officer, QAU, UGC.

Md. Abdul Awal
Network Engineer,BdREN

Md. Jahidul Islam
Network Engineer, BdREN

Md. Mahedi Hasan
Help Desk Technician, BdREN

Md. Sajidul Islam
Help Desk Technician, BdREN

Md. Tarique Aziz Masum (3725)
Program Officer, Teaching & Learning (Associate Professor), AIF Secretariat

Md. Akbar Ali Biswas ( 15848)
Program Officer, Research (Assistant Professor), AIF Secretariat

Program Officer ,Monitoring & Evaluation (Associate Professor)

Prof. Dr. Md. Ali Ashraf
Academic Innovation Fund Management Specialist (AIFMS)

Md. Abdul Baten Fakir
Director (HR & Finance), BdREN

Mohammed Salim Ullah
Program Officer (Admin)

Md. Nizam Khan
Finance Officer

Md. Mosle Uddin Sarkar
Program Officer (Associate Professor)

Mohammad Abdul Mannan
Media Consultant

Md. Nizam Khan
Finance Officer


Moloy Kanti Raha
Accounts Specialist, BdREN Component

Jesmeen Ahmed

Finance Specialist, BdREN Component


Name : Md. Sajidul Islam
Designation : Help Desk Technician, BdREN
Joining Date : 11 October 2011
Educational Qualification : B.Sc. Engr. (CSE)
Phone : +880 1711343612
Email : sajid_0416@yahoo.com
Job Responsibilities : Job Responsibilities :

Work under the guidance of the BdREN TST consultants and Network Engineers.
Provide the first line of support for internal customer calls, e-mails and support tickets;
Provide support in the 24x7 Network Operations Center;
Proactively monitor all production networks, servers, applications and services;
Respond to alerts/alarms and escalations according to standard operating procedures;
Escalate issues to Tier 2 & 3 support (systems, networking & engineering) as necessary to meet required SLAs;
Track all issues utilizing a ticketing system;
Help define and document Operations Methods & Procedures (M&Ps;) for the Network Operations Center;
Work with Level 3 Engineering support and third party vendors both during routine deployment and outages;
Manage incidents from beginning through final resolution, including user notification and
Schedule flexibility to work at non-standard business hours and shifts.
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