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Management Profiles
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Dr Gauranga Chandra Mohanta ndc
Project Director (Additional Secretary)
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Ajit Kumar Debnath
Senior Procurement Officer (Joint Secretary)
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Saif Uddin Ahmed
Procurement Officer (Deputy Secretary)
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Goutam Chandra Roy
Program officer (Teaching & Learning) (Assistant Professor)
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Md.Moklesur Rahman
Program Officer (Monitoring & Evaluation)(Lecturer)
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Md. Khalid Shifullah
Program officer (University wide and Self-Assessment)
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Md. Abdul Momen
Monitoring and Evaluation Specialist
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Prof. Md. Farhadul Islam Bhuiyan
Senior Program Officer (M&E)
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Nazmin Afroze
Research officer, QAU, UGC.
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Md.Mahbub Hasan
Research officer, QAU, UGC.
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Md. Abdul Awal
Network Engineer,BdREN
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Md. Jahidul Islam
Network Engineer, BdREN
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Md. Mahedi Hasan
Help Desk Technician, BdREN
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Md. Sajidul Islam
Help Desk Technician, BdREN
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Md. Tarique Aziz Masum (3725)
Program Officer, Teaching & Learning (Associate Professor), AIF Secretariat
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Md. Akbar Ali Biswas ( 15848)
Program Officer, Research (Assistant Professor), AIF Secretariat
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MD. MAHMOOD HUSSAIN (1972)
Program Officer ,Monitoring & Evaluation (Associate Professor)
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Prof. Dr. Md. Ali Ashraf
Academic Innovation Fund Management Specialist (AIFMS)
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Md. Abdul Baten Fakir
Director (HR & Finance), BdREN
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Mohammed Salim Ullah
Program Officer (Admin)
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Md. Nizam Khan
Finance Officer
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Md. Mosle Uddin Sarkar
Program Officer (Associate Professor)
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Mohammad Abdul Mannan
Media Consultant
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Ex-Management
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Name
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Md. Sajidul Islam
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Designation
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Help Desk Technician, BdREN
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Joining Date
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11 October 2011
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Educational Qualification
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B.Sc. Engr. (CSE)
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Phone
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+880 1711343612
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Email
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sajid_0416@yahoo.com
sajid_bdren@yahoo.com
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Job Responsibilities
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Job Responsibilities :
Work under the guidance of the BdREN TST consultants and Network Engineers.
Provide the first line of support for internal customer calls, e-mails and support tickets;
Provide support in the 24x7 Network Operations Center;
Proactively monitor all production networks, servers, applications and services;
Respond to alerts/alarms and escalations according to standard operating procedures;
Escalate issues to Tier 2 & 3 support (systems, networking & engineering) as necessary to meet required SLAs;
Track all issues utilizing a ticketing system;
Help define and document Operations Methods & Procedures (M&Ps;) for the Network Operations Center;
Work with Level 3 Engineering support and third party vendors both during routine deployment and outages;
Manage incidents from beginning through final resolution, including user notification and
Schedule flexibility to work at non-standard business hours and shifts.
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