HEQEP Logo Higher Education Quality Enhancement Project (HEQEP)
A project of
University Grants Commission of Bangladesh
Ministry of Education, Bangladesh
UGC Logo  Education Ministry Logo

Management Profiles
Dr Gauranga Chandra Mohanta ndc
Project Director (Additional Secretary)

Sohel Ahmed
Deputy Project Director (Joint Secretary)

Ajit Kumar Debnath
Senior Procurement Officer (Joint Secretary)

Saif Uddin Ahmed
Procurement Officer (Deputy Secretary)

Goutam Chandra Roy
Program officer (Teaching & Learning) (Assistant Professor)

Md.Moklesur Rahman
Program Officer (Monitoring & Evaluation)(Lecturer)

Md. Khalid Shifullah
Program officer (University wide and Self-Assessment)

Hasina Momtaz
Procurement Specialist

Md. Abdul Momen
Monitoring and Evaluation Specialist

Md. Farhadul Islam Bhuiyan
Program Officer (Research) (Associate Professor)

Nazmin Afroze
Research officer, QAU, UGC.

Md.Mahbub Hasan
Research officer, QAU, UGC.

Tania Rahman

Md. Sazzad Hossain
Personal Assistant to Project Director

Md. Kamrul Hasan
Network Engineer, BdREN

Md. Abdul Awal
Network Engineer,BdREN

Md. Jahidul Islam
Network Engineer, BdREN

Md. Aminur Rahman
Office Manager,BdREN

Md. Mahedi Hasan
Help Desk Technician, BdREN

Md. Sajidul Islam
Help Desk Technician, BdREN

Shimul Bala
Help Desk Technician, BdREN

Md. Tarique Aziz Masum (3725)
Program Officer, Teaching & Learning (Associate Professor), AIF Secretariat

A.S.M. Amdadul Kabir
Program Officer Admin (Associate Professor)

Program Officer, Research(Assistant Professor), AIF Secretariat

Program Officer ,Monitoring & Evaluation (Associate Professor)


Name : Shimul Bala
Designation : Help Desk Technician, BdREN
Joining Date : 11 October 2011
Educational Qualification : B.Sc. Engr. (CSE)
Phone : 880 1917 940418
Email : shimul_bdren@yahoo.com
Job Responsibilities : Job Responsibilities :

Work under the guidance of the BdREN TST consultants and Network Engineers.
Provide the first line of support for internal customer calls, e-mails and support tickets;
Provide support in the 24x7 Network Operations Center;
Proactively monitor all production networks, servers, applications and services;
Respond to alerts/alarms and escalations according to standard operating procedures;
Escalate issues to Tier 2 & 3 support (systems, networking & engineering) as necessary to meet required SLAs;
Track all issues utilizing a ticketing system;
Help define and document Operations Methods & Procedures (M&Ps;) for the Network Operations Center;
Work with Level 3 Engineering support and third party vendors both during routine deployment and outages;
Manage incidents from beginning through final resolution, including user notification and
Schedule flexibility to work at non-standard business hours and shifts.
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